Category: Stakeholders: Consumers

Reality is Overrated as a Motivator

Right before the big election last week, I found myself thinking about beliefs and what people are absolutely sure they know, regardless of the facts. Two stories that appeared on the front page of the New York Times on the same day, demonstrated Americans’ remarkable ability to kid ourselves. But a program in Kansas is showing how you can get people to tackle climate change even if they don’t believe in it.

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Stop Confusing Your Customers with Cognitive Dissonance

I recently spent two nights at the lovely, high-end Westin hotel in Ft. Lauderdale, FL. When I first entered my room, every lamp and light in the place was on…plus two radios…the hotel is forcing its customers to face two conflicting messages, one conservation-oriented and one theoretically welcoming, but blatantly wasteful.

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Conflicted Consumers

This post first appeared at Harvard Business Online. How green are consumers in the U.S.? On one level, we haven’t really changed all that much.

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